Awaiting Order Arrival

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website or the courier’s website to check the status of your delivery.

How long does it take for my order to arrive?

Delivery times vary depending on your location and shipping method. Standard shipping typically takes 7business days, while expedited shipping takes 7 business days. You can check the estimated delivery date in your order confirmation email.

My order status hasn’t been updated. What should I do?

If your tracking information has not been updated for an extended period, it may be due to a delay with the courier. Please allow 7 days for updates. If you still don’t see any progress, contact our customer support team for assistance.

What should I do if my order is delayed?

We apologize for any delays. Please check the tracking details for updates. If your order is significantly delayed beyond the estimated timeframe, feel free to contact our support team for further assistance.

Can I change my shipping address after placing an order?

If your order has not yet been shipped, we may be able to update your shipping address. Please contact our support team as soon as possible with the correct details. If the order has already been shipped, we recommend reaching out to the courier for possible rerouting options.

Ordering & Payment

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, UPI, net banking, and cash on delivery (if available in your area).

How do I place an order?

To place an order, simply browse our website, add items to your cart, proceed to checkout, enter your shipping details, select a payment method, and confirm your order. You will receive a confirmation email once your order is successfully placed.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled only if they have not been processed for shipping. Please contact our customer support team as soon as possible to request changes.

Is my payment information secure?

Yes, we use SSL encryption and trusted payment gateways to ensure that your payment information is completely secure and confidential. We do not store any sensitive payment details.

Why was my payment declined?

Your payment may be declined due to insufficient funds, incorrect card details, expired card, or bank security restrictions. If your payment fails, please try again with a different method or contact your bank for assistance.