Frequently Asked Questions

How can we help you today?
Order Related Queries

Q.: How do I reach customer support?
There many ways in which you can share your feedback and concerns.
Choose the one best suited to you, expect responsible service each time.
Chat with us by clicking the Whatsapp chat pop up window on the bottom
right-hand corner on every page of our website. Call us @ +91 9324635100
Mail us at
Customer support operation window:10:30 AM to 07:30 PM – Monday to Saturday
Gunexy Sports Customer Support will be closed on the certain prominent
Holidays in the western region. Holiday announcements will be made on the
chat support window.

Q. I am having trouble placing an order online, do you take phone
Yes, we do. Please contact us through our contact us page and we will get in
touch with you.

Q. Which payment methods do you accept?
We are accepting payment through debit card, credit cards, Net banking, UPI
and others supported by our payment gateway.

Q.: Do you have an app?
Yes. Details

Q.: Can I change my delivery address after I place the order?
We are sorry, you can not make any changes in the order after the order is
placed. However, we can make changes to your existing order from the back
end, for which you need to contact Gunexy Sports Customer Care.The only
limitation is that you can change the address till the order is in processing.
Once shipped the address can not be changed. In such cases, if you want to
change the address after shipping, you need to cancel the order and place a
fresh order.

How long does shipping take?
We will always do our best to ensure they reach you as quickly as possible.
Our products usually take between 5-10 days to arrive depending on the
destination, though in extremely rare circumstances can take longer. We
receive a high number of orders on our discounted products so we ask you be
patient and you will receive regular updates on your delivery status.

Q: The courier tried to deliver the package but I wasn’t at home, what
should I do?
Normally the courier will leave a note outlining your options. They will usually
re-attempt delivery the next working day, up to 3 times however this differs
depending on your country/state. It’s best to contact your local courier to
arrange re-delivery or pickup.

Q. Can I return purchased products?
Absolutely. If item doesn’t match the description, we offer a full 15 days refund
for items in an unused condition and in their original packaging. Please read
our Returns Policy for more info.

Q: How can I track my order?
You will receive your tracking code by email within 3-5 business days of
purchase. This email will also guide you how to track your package.

Q.: How do I know that my payment towards the order is successful?
Our payment gateways display a successful payment message on the screen
as well as mail you the details. In rare circumstances where your payment is
deducted but the message displayed is of payment failure, you may wait for
24 hours. The payment gateway and your bank will refund the money to your
card/account at the time of their automatic reconciliation at midnight. You may
also register a complaint with and we will coordinate with
the payment gateways.

Q.: Do you send a payment confirmation?
We are sorry to inform that we do not send any notification for payment
confirmation. We send order confirmation mail which does not necessarily
mean that payment is received. If payment is not successful, we contact you
in 24 hours to intimate you about the payment status.

Q.: If payment not successful, can I make the payment again for the
same order?
Yes, you can make payment for the same order. You do not need to cancel
the order and place a fresh order. In that case, we send you a payment link
from the payment gateway on your mobile as well as on your registered email
address. You can use the same link to make the payment for the same order.

Q.: What is the CVV code?
CVV is the three-digit number printed on the back of your credit/debit card.

Q.: My order is not confirmed by my card is debited with the same
amount. What do I do now?
Do not worry. If the order is not placed, we can not claim the payment against
it as the payment will not come to us. Most probably your payment is stuck at
the payment gateway and amount is not transferred to us. In that case, you
need to raise a request with your bank to credit the amount back to your card.

Q.: Can I cancel the order from my account?
I am sorry, Once the order is placed, you can not cancel or edit your order by
yourself. In order to cancel or modify your order, you need to contact the
customer support team of and they will do it from the back